Senin, 28 November 2016

Requesting Service Letter & Confirming Service Letter


 Requesting Service Letter


November 29th, 2016


Jennie Grande
Roselyn Hotel
641 Maldive Lane
Anne NB 25005

Dear Mrs. Grande

In our telephone conversation yesterday, we discussed about plans to do our anniversary party at your Ballroom on Roselyn Hotel. I want to comfirm to you.

The date of the party are Desember 25th at 06 p.m until 10 p.m. With 80 invited guest. I want one large room for my party, that can accommodate all my guest and two smaller room for my family.

As we discussed, I will need speakers, microphone and a computer projection system. And I’ll need ten tables for 10’ round tables. In the smaller room, I will need four smaller tables.

About the dinner dishes, I would appreciate your faxing me about the menu choices from your hotel.but not latter than Desember 10th.

I also receive fee that will be the projected for our anniversary party. I will give final confirmation of my reservation on  20th.

I would like to thanks for your assistance in planning our anniversary party. I look forward to meeting you next week when i come to look over your facilities.


Sinceraly,




Mr & Mrs Basuseno







Confirming & Service Letter


December 1st, 2016

Mr & Mrs Basuseno
Customer
68260 Secret Lane

Dear Mr & Mrs Basuseno

Thank you for the letter you sent on November 29th. The letter is our reply for your Anniversary party in Roselyn Hotel. This letter will confirm about discussing plants for your Anniversary party.

We understand you would like to reserve our ballroom facilities on December 25th. 80 people will attend your party. You will need a total of three rooms. One large rooms and Two smaller room for your familly.

As your request we’ll provide a speaker, microphone and one set computer. We need to know the computer’s model and operating system. Please provide us this information two weeks before the start of your Annivesary party.

In each small room, we will provide four smaller tables. And for large rooms we’ll provide ten tables for 10’ round tables. This request can be submitted one week before the party.

On December 17th we will provide a dinner. The menu choices were faxed to you last Sunday. Please tell us your menu selections one week before the party. We’ll faxed the projected cost after you decide on the required equipment and type of dinner, we can finalize the cost estimate

I appreciate having the opportunity to plan your Anniversary Party. We look forward to showing you our facility  when you visit this week.



Sinceraly,


 
Jennie Grande

Selasa, 08 November 2016

Business Call Conversation And Email Advertising



Business call

Receptionist : Good morning, PT. Basuseno, how  may I help you?

Ms.Pratiwi : Yes,
Could I speak to Mr. Basuseno please?

Receptionist : Can I ask whom I’m speaking to please?.

Ms.Pratiwi: Yes. My name is Dhini Pratiwi.

Receptionist: Can you spell it mrs ?

Ms. Pratiwi: Yes , P-R-A-T-I-W-I.

Receptionist: Okay, Could you hold on a moment please ?

.......
Mr. Basuseno : Hallo

Ms.Pratiwi:Good Morning Mr Basuseno ,im Dhini Pratiwi I would remind  our important meeting  with NINES Company will be held  at 11 am”.

Mr Basuseno : Okay, i will come on time

Ms Pratiwi: Thank you very much sir.

Mr. Basuseno: You are welcome. Good Morning.

Ms Pratiwi : Good Morning Sir


Make Appointment

Receptionist : Good Afternoon, PT. Basuseno,how  may I help you?

Ms.Pratiwi : Yes, I would like to speak to Mr.Basuseno, please.

Receptionist : I'm sorry, Mr. Basuseno is out of the office at the moment.

Ms.Pratiwi : Do you know when to expect him?
Receptionist: I should be back about 3:00. Would you like to leave a message?

Ms.Pratiwi: Yes. My name is Dhini Pratiwi.

Receptionist: Is that P-R-A-T-I-W-I?

Ms. Pratiwi: Yes it is.
Receptionist: Okay, and may I tell him what this is in regards to?

Ms.Pratiwi: Well, it's a rather personal matter..

Receptionist: That's okay. How can he reach you, Ms. Pratiwi?

Ms. Pratiwi: At 255-2013.

Receptionist: 255-2013 Fine . I will give him the message as soon as he returns.

Ms Patiwi: Thank you very much.

Receptionist: You are welcome. Goodbye.


CANCELING APPOINTMENT

Receptionist : Good Afternoon, PT. Basuseno,how  may I help you?

Ms.Pratiwi : Yes, I would like to speak to Mr.Basuseno, please.

Receptionist : I'm sorry, Mr. Basuseno is out of the office at the moment.Would you like to leave a message?

Ms.Pratiwi: Yes. I hate to do this, but I need to cancel my reservation. I have personal matters that need fixing.

Receptionist: If you'll just give me your name, phone, and reservation date

Ms. Pratiwi: My name is Dhini Pratiwi. I'm at 255-2013. The reservation was for May 25th.

Receptionist: Okay, Ms. Pratiwi, one second, and there you go. Your reservation is now cancelled. I will give him the message as soon as he returns.

Ms. Pratiwi: Thank you. I'll make another reservation as soon as I can.

Receptionist: It's been my pleasure to help you.

Ms. Pratiwi : Good Morning

Receptionist: Good Morning Ms


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Thank You